Frequently Asked Questions – NoirAvenue

1. How long does shipping take?

Orders are processed within 1–2 business days.
Delivery typically takes 3–7 business days, depending on your location.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
You can use it to follow your package in real time.

3. What is your return policy?

We offer a 14-day return policy from the date of delivery.
Items must be unworn, unused, and in original condition.

To request a return, contact us at:
📧 contact@NoirAvenue.shop

4. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us immediately at:
📧 contact@NoirAvenue.shop

We will resolve the issue as quickly as possible.

5. What payment methods do you accept?

We accept all major payment methods, including:

• Credit and debit cards
• Secure online payment systems via Shopify

All transactions are encrypted and fully secure.

6. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible.
Once the order has been processed or shipped, changes may no longer be possible.

7. Do you ship internationally?

Yes, we offer international shipping.
Delivery times may vary depending on the destination.

8. How can I contact customer support?

You can reach our support team at:

📧 contact@NoirAvenue.shop
📞 +1 416-533-1250

We typically respond within 24–48 business hours.